Terms of Use, Privacy and Age Restriction

1. General

Welcome to the website and customer portal of AAL Diagnostic LTD / A.A.L Automotive Diagnostics Ltd, hereinafter: the “Website” and/or the “Company”.

Use of the Website, including opening a service call, submitting details, uploading files, placing an order, contacting the Company, viewing service status or using the personal area, is subject to these Terms and to the Privacy Policy set out below.

Use of the Website constitutes acceptance of these Terms and the Privacy Policy. A user who does not agree to these terms is requested not to use the Website.

2. Purpose of the Website

The Website is used by the Company to provide services to private and business customers, including but not limited to:

• Opening service calls
• Managing work orders
• Receiving customer and vehicle details
• Receiving files and reports related to the service
• Tracking treatment and service status
• Communicating with the customer
• Issuing documents, invoices and payment links
• Managing customer and business inquiries

3. Age Restriction for Use and Purchases

Use of the Website for placing an order, opening a service call, purchasing a service, submitting binding details or making a payment is permitted only for users aged 18 or older.

A user under the age of 18 may use the Website only with the approval and supervision of a parent or legal guardian, and in any event may not make a purchase, place an order or undertake a financial obligation without such approval.

When placing an order, opening a service call or submitting details through the Website, the user declares that they are 18 or older, or that they have received the required approval from a parent/legal guardian.

The Company may cancel an order or service call if it becomes clear that it was opened by a person who does not meet these age requirements or who lacks proper authorization.

4. Submission of Details on the Website

For the purpose of providing the service, the Company may ask the user to provide various details, including:

• Full name
• Phone number
• Email address
• Business name / company number / dealer number, for business customers
• Service address
• Vehicle details, such as license plate number, VIN, vehicle type, model or technical details
• Service call details
• Files, reports or documents uploaded by the user to the Website
• Invoice and payment details
• Correspondence, notes and service requests

5. Privacy and Use of Information

The Company respects the privacy of Website users and takes reasonable and customary measures to protect the information provided to it.

Information submitted by the user through the Website will be used by the Company only for purposes related to Website operation and service provision, including:

• Opening a service call or work order
• Identifying the customer and the business
• Checking suitability for the service
• Managing vehicle details and technical files
• Scheduling a service time
• Calculating price, including travel distance and service add-ons
• Contacting the customer
• Sending updates regarding service status
• Issuing invoices, receipts and accounting documents
• Providing support and customer service
• Complying with legal, accounting and audit requirements
• Improving Website and service operation

6. Retention of Information

Information submitted on the Website may be stored in the Company’s systems, including customer management systems, service call systems, invoicing systems, vehicle databases, business databases, report and file systems, customer communication systems and cloud services used by the Company to operate the Website.

The information will be retained for the period required to provide the service, manage warranty and customer service, bookkeeping, regulatory compliance, vehicle service history, protection of the Company’s or customer’s rights, and any other purpose permitted by law.

7. Transfer of Information to Third Parties

The Company does not sell user details to third parties.

However, for the purpose of operating the Website and providing the service, certain information may be transferred to or accessible by parties assisting the Company, such as:

• Hosting and cloud providers
• Payment and clearing systems
• Invoicing and bookkeeping systems
• Messaging, email or WhatsApp systems
• Map and distance-calculation service providers
• Technical service providers acting on behalf of the Company
• Company employees or representatives handling the service call

8. Information Security

The Company uses reasonable and customary security measures to protect information submitted on the Website, including secure systems, access permissions, user management, access control to internal systems and accepted technological tools.

Nevertheless, the Company cannot guarantee absolute protection against unauthorized access, malfunction, disruption, data loss or unauthorized use of the Website systems. The user acknowledges that using the Website and online systems involves certain risks.

In the event of a material information security incident, the Company will act according to its obligations under applicable law.

9. User Account Access and Passwords

If the user receives access to a personal area, customer portal or login system on the Website, the user is responsible for keeping their login details confidential.

A username, password or personal link may not be provided to any unauthorized third party. Any action performed through the user’s account will be considered an action performed by the user, unless proven otherwise.

The Company may block or restrict account access if there is concern of unauthorized use, security risk, misuse or violation of these Terms.

10. User Rights Regarding Information

A user who wishes to find out what information is stored about them, update details, correct inaccurate information or request removal of information that is no longer required may contact the Company using the contact details shown on the Website.

The Company will review the request and act according to applicable law and its operational and accounting needs. Some information may be retained even after a deletion request if retention is required for legal obligations, accounting, legal protection, handling existing service calls or preserving service history.

11. Mailings, Notices and Updates

The Company may send the user service-related notices, including:

• Confirmation of opening a service call
• Service status updates
• Requests to complete details
• Arrival coordination
• Payment link
• Invoice or receipt
• Operational updates
• Important service notices
• Marketing messages, if sent, will be sent in accordance with applicable law and subject to the user’s consent where required.

12. Cookies and Measurement Tools

The Website may use cookies, measurement tools, security tools or monitoring tools for proper Website operation, improving user experience, Website security, saving preferences, usage analysis and fault detection.

The user may change browser settings and block cookies; however, such blocking may affect some services on the Website or prevent proper use of the personal area.

13. User Responsibility

The user undertakes not to use the Website in an unlawful, harmful, misleading or abusive manner, including:

• Providing false details
• Impersonating another person
• Opening service calls without authorization
• Uploading harmful files
• Attempting to access Website systems without authorization
• Using the Website to harm the Company or third parties
• The Company may block a user, cancel an order or refuse service in case of suspected violation of these Terms or misuse of the Website.

14. Responsibility for Use of Information, Files and Service Deliverables

The services provided through the Website, including technical information, files, reports, recommendations, links, documents, software updates, vehicle files, ECU/TCU files or any other deliverable provided to the user as part of the service, are provided based on the details, data, files and information submitted by the user or on the user’s behalf.

The user declares and confirms that they understand the nature of the service they ordered, and that the order was made based on information submitted by the user, including vehicle details, license plate number, chassis number/VIN, system type, control unit model, original file, technical report, fault description or any other relevant detail.

Any use of information, files, deliverables, documents or services received from the Website or from the Company is made at the user’s sole discretion and responsibility. The user is responsible for checking, verifying and confirming that any information or file received is suitable for the user’s needs, the vehicle, the system, the control unit and the actual conditions of use before any use, installation, loading, flashing, modification or other technical action.

Without derogating from the above, the Company shall not be liable for any damage, malfunction, loss of data, vehicle downtime, damage to an electronic system, software damage, damage to a control unit, loss of income, expense, indirect or consequential loss, or any other damage caused as a result of using information, a file or a deliverable received as part of the service, where such use is performed by the user, anyone on the user’s behalf or a third party, subject to the provisions of applicable law.

The user is responsible for making a full backup of every file, datum or system before using any file or deliverable received from the Company, and for ensuring that the use is performed by a qualified, skilled and suitable person. The Company shall not be responsible for damage caused by incorrect, missing or inaccurate details, improper use, incorrect installation, incorrect loading, action contrary to manufacturer instructions, use of unsuitable equipment or action performed without prior professional verification.

Continued use of the Website, opening a service call, uploading files or ordering a service constitutes confirmation that the user has read this section, understood its meaning, and agrees that responsibility for the actual use of the information, files and service deliverables applies to the user only, except where liability cannot be limited by law.

15. Updates to the Terms

The Company may update these Terms and the Privacy Policy from time to time. The binding version is the version published on the Website at the time of use.

Use of the Website after an update constitutes acceptance of the updated version.

16. Privacy and terms contact

For questions, requests or inquiries regarding privacy, personal information, Website terms or use of information, you may contact the Company using the contact details shown on the Website: